1. Information We Collect

We may collect the following information:

• Name, phone number, address
• Age, basic health-related information (for service coordination only)
• Prescription or service request details (shared voluntarily)
• Communication records (calls, WhatsApp, emails)

We do not collect medical records for diagnosis or treatment.

2. Purpose of Data Collection

Collected information is used only for:

• Service coordination and scheduling
• Connecting users with registered healthcare professionals
• Payment coordination and service confirmation
• Customer support and service improvement

We do not collect medical records for diagnosis or treatment.

3. Data Sharing

User information may be shared only with relevant registered professionals or partners (doctor, nurse, physiotherapist, lab, ambulance provider) strictly for service fulfillment.

• We do not sell or misuse personal data.

4. Data Security

We take reasonable steps to protect user information from unauthorized access, misuse, or disclosure.

5. Consent

By requesting or receiving services through Unicares, patients or their authorized representatives acknowledge and consent to:

• Sharing relevant medical and personal information necessary for care coordination.
• Home visits by assigned healthcare professionals.
• Communication regarding appointments, service updates, and care-related matters.
• The collection and processing of information required for service delivery.

6. Policy Updates

UniCares reserves the right to update this Privacy Policy from time to time. Continued use of services implies acceptance of updated terms.